Managing Utility Account Changes

Whether you're new to Aledo, moving within the city or preparing to move away, the Utility Billing team is here to help make the process as smooth as possible.

Use the information below to start new service, stop existing service or transfer your utility account to another address within the City.

New utility service is required when establishing water and wastewater service at a home or business within the City of Aledo. Service requests are processed during normal business hours. Please allow up to two business days for processing.

RESIDENTIAL CUSTOMERS: To begin service, please complete a Residential Utility Service Application and provide any required documentation.

COMMERCIAL CUSTOMERS: Please fill out a Commercial Utility Service Application and deliver in-person at 200 Old Annetta Rd., Aledo, TX 76008, mail the completed form to PO BOX 1, Aledo, TX 76008, or email to utilitybilling@aledotx.gov. 

Before You Apply

Please have the following information available:

  • Valid government-issued photo identification
  • Service address
  • Requested service start date
  • Lease agreement or proof of ownership, if required
  • Any applicable deposits or service fees

If you're moving from one address to another within the City of Aledo, you may be able to transfer your utility account.

To request a transfer, please call Utility Billing at 817-441-7016 or email utilitybilling@aledotx.gov and be prepared to provide your new service address and requested transfer date. Additional fees or deposit adjustments may apply.

If you're moving out of Aledo or no longer need utility service, please notify Utility Billing before your requested disconnect date. Utility Billing Customer Support can be reached at 817-441-7016, utilitybilling@aledotx.gov or in-person at 200 Old Annetta Rd., Aledo, TX 76008.

Providing advance notice helps ensure your final bill is accurate and service is disconnected on the date you request.

Please have the following information available:

  • Service address
  • Requested disconnect date
  • Forwarding address for your final bill

Name Change
Complete this form and return in-person at 200 Old Annetta Rd., Aledo, TX 76008 or email to utilitybilling@aledotx.gov. Official documentation must be included along with completed form. Ex: Marriage License, Divorce Decree, License, official court docs, etc.

Add or Remove a Person
To add or remove a person from a City of Aledo utility account, please fill out a new service application.

Questions?
If you have questions about starting, stopping or transferring utility service, the Utility Billing team is happy to help. Contact us during normal business hours for assistance with your request.